Privacy Policy

Last updated: 27 August 2026

ChiroBrand is operated by Ryan Galbraith, ABN 56 622 607 408, trading as ChiroBrand.

This Privacy Policy explains how we collect, use and protect personal information when you use our website, join our email list, purchase a product or contact us.

1. Information We Collect

We may collect information such as:

  • Your name

  • Email address

  • Clinic postcode

  • Business or clinic details

  • Purchase and subscription information

  • Information you provide through forms or support requests

  • Website usage and technical information

We only collect information that is reasonably needed to provide our services, communicate with you or operate the website.

2. How We Collect Information

We may collect information when you:

  • Complete a form

  • Join a waitlist

  • Check postcode availability

  • Purchase a ChiroBrand product or service

  • Subscribe to emails

  • Contact support

  • Use our website

Some information may also be collected automatically through website analytics, cookies or similar technologies.

3. How We Use Your Information

We may use your information to:

  • Provide products and services

  • Process purchases and subscriptions

  • Manage postcode availability

  • Deliver campaigns and digital resources

  • Send onboarding, service and support emails

  • Send marketing emails where you have consented

  • Respond to enquiries

  • Improve our website and services

  • Prevent misuse, fraud or spam

  • Meet legal and regulatory obligations

4. Email Communications

If you provide your email address and consent to receive marketing, we may send you information about ChiroBrand products, services and resources.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Service-related emails may still be sent where needed to provide a product or service you have purchased.

5. Postcode Information

Some ChiroBrand services may use your clinic postcode to check territory availability and manage postcode protection.

We use postcode information for business and service administration purposes.

6. Payments

Payments for ChiroBrand products and services may be processed through Kit Commerce using Stripe.

ChiroBrand does not normally receive or store your full payment card details.

Kit and Stripe may collect and process payment, billing and transaction information under their own privacy policies and terms.

We may receive limited transaction information needed to manage your purchase, subscription, account status and customer support.

7. Third-Party Service Providers

We may use third-party service providers to help operate ChiroBrand.

These may include providers for:

  • Email delivery

  • Payments

  • Website hosting

  • Cloud storage

  • Analytics

  • Automation

  • Design and content delivery

  • Customer support

These providers may process information on our behalf.

Some providers may store or process information outside Australia.

Their handling of personal information may also be subject to their own privacy policies and terms.

8. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies.

These tools may collect information such as:

  • Browser type

  • Device information

  • Pages visited

  • Referral source

  • General location

  • Website interactions

This information helps us understand how the website is used and improve it.

You can control cookies through your browser settings.

9. How We Protect Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

No online system can be guaranteed to be completely secure.

10. How Long We Keep Information

We keep information only for as long as reasonably needed for the purposes described in this Policy.

This may include providing services, maintaining business records and meeting legal obligations.

Information may be deleted or anonymised when it is no longer required.

11. Access and Correction

You may contact us if you want to request access to personal information we hold about you or ask us to correct information that is inaccurate.

We may need to confirm your identity before providing access or making changes.

12. Unsubscribed Customers

If you unsubscribe from ChiroBrand emails, your subscriber record may remain in our systems for record keeping, subscription management, support and legal purposes.

Your marketing status will be updated so you do not continue receiving marketing emails unless you subscribe again.

13. Overseas Data Processing

Some third-party providers we use may process or store information outside Australia.

By using our website or services, you acknowledge that information may be handled in countries with privacy laws that differ from Australian laws.

Where reasonably possible, we use established providers that maintain appropriate security measures.

14. Children

ChiroBrand services are intended for businesses and adults.

We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on our website with the updated date.

16. Contact

If you have questions about this Privacy Policy or how your information is handled, contact:

Ryan Galbraith
ABN 56 622 607 408
Trading as ChiroBrand

Email: support@chirobrand.com